Core Values - December - User/Quality Focus

The Core Values of User/Quality Focus is defined in the Strategic Plan as:

• Anticipates, monitors, and meets the needs of users and responds to them in an appropriate manner
• Demonstrates a personal commitment to identify users' apparent and underlying needs
  
• Continually seeks to provide the highest quality service and product to all users
• Responds appropriately and in a timely manner to users' requests
• Builds and maintains a positive rapport with users
• Takes reasonable risks in satisfying user needs
• Anticipates user needs and expectations across functions
• Ensures user needs are consistently satisfied with the highest standards of quality

To assist in focusing on this value:

Write a blog post with

1. an example of something you intend to do soon to increase your user/quality focus
2. a suggestion for something the library can do to meet this core value
3. and, finally, give a link to a resource on the web that you think would be useful in thinking about this core value