- Anticipates, monitors, and meets the needs of users and responds to them in an appropriate manner
- Demonstrates a personal commitment to identify users' apparent and underlying needs
- Continually seeks to provide the highest quality service and product to all users
- Responds appropriately and in a timely manner to users' requests
- Builds and maintains a positive rapport with users
- Takes reasonable risks in satisfying user needs
- Anticipates user needs and expectations across functions
- Ensures user needs are consistently satisfied with the highest standards of quality
Write a blog post with
- an example of something you intend to do soon to increase your user/quality focus
- a suggestion for something the library can do to meet this core value
- and, finally, give a link to a resource on the web that you think would be useful in thinking about this core value